Ask Anything – Editorial Late Fees, Mailer Response Rates and Pursuing Animal Photography

Former Art Buyers and current photography consultants Amanda Sosa Stone and Suzanne Sease have agreed to take anonymous questions from photographers and not only give their expert advice but put it out to a wide range of photographers, reps and art buyers to gather a variety of opinions. The goal with this column is to solicit honest questions and answers through anonymity.

Question 1: Editorial Late Fee

Is it possible to add late fee’s to editorial invoices? If so, what is considered standard or even acceptable? Would this even persuade them to pay within 30 days? It seems now, more than ever, that more and more magazines are dragging out payments 60+ days.. a few, even 90+ days. What can change this insane way of doing business?

Answers:

Established Editorial Photography Team:

We’ve had very few problems with our editorial clients. Every once in a while payment gets dragged out, but it’s usually because the editors are so short-handed that they forget to submit something or it bounces back from accounting for some insane reason and they’re not around to deal with it immediately. God forbid anyone from accounts payable email us directly if they need a W9 or something ;)

I guess we’ve been lucky. We have not resorted to forcing our editorial clients to agree to payment terms. We don’t think it would be very enforceable. We already feel like we’re walking a tightrope with these jobs. The photo editors who we are trying to build relationships with have no control over the other parts of their magazine. New clients get assumptions from us that things will go smoothly. If they are slow to pay or drag things out, we won’t accept future assignments from them. Simple as that.

We did an editorial assignment through Aurora back in November. We’re not represented by them, but we covered the job for a friend….kind of a last minute emergency. We just got paid today. We were about to send them to collections….it was getting really ugly.

SVP – Finance Major Editorial/Publishing Company:

Very few large companies will ever pay late fees on anything.

A better approach is to offer a slight discount for fast payment (i.e. – 2% if paid within 20 days). In effect, that becomes a positive incentive.

Amanda and Suzanne:

Read the terms and payment agreement of the company who is hiring you. Ask the questions about payment upfront and know what you are getting involved. Invoice the project immediately. Unfortunately it’s a leap of faith with a new publisher, you do not know what you are getting into until you do the shoot and wait for the check to be cut. But don’t be afraid to call up accounting and find out where your check is after 30 days.

Question 2: Marketing

Next month I’m sending the first in what will be a series of postcard promos, a first for me. I’ve done email promos in the past, and I have a sense for what industry standard open and click through rates are in the email world, but I don’t really have a sense for what response rates postcards generally yield. Clearly it’s easier to track response rates with opens and click through, but my plan is to include a trackable ‘call to action’ on the back of the postcard (visit this URL, give me a call, etc.) that will give me something to track. In Amanda & Suzanne’s experience, what would they recommend in terms of a system for tracking the success of a postcard campaign? Is there an accepted response rate range that would be considered the average for me to measure my success against, assuming that I’ll be sending a postcard every 1-2 months for the next year?

I ask because my photo industry mentors are on one of my shoulders these days, saying What you need is consistency, with postcards and emails and portal presence and portfolio showings; and on the other shoulder are my MBA-type business mentors, questioning my marketing budgets and asking me questions that I can’t answer, like What’s your expected return on investment for your postcard campaign?

Answer:

Amanda and Suzanne:

The first question we want to ask is how fabulous do your mailers look (feel free to send to us)? The mailers have to be dynamic, but of course you know this already. So assuming they are amazing you should see about 1% results of your contacts to your website. If you can send out consistently and continue marketing for a long period of time your mass marketing will deliver results in the long run, but we would recommend expecting no return for over 1 year. Can you risk that investment and understand your return is in educating your market right now? If you get work within the first year – you have won the marketing lotto. Not putting all your eggs in one basket–be sure to do more–you will get your best results from showing your portfolio either in person or electronically and connecting personally. Ps – never ask if you call for a meeting if they remember receiving your mailers, let them tell you.

To answer your question, if you get 1% of the total number of people to your site the day it’s received, you can rate your mailing a success.

We think to reach your audience in a better way you should send personalized e-mails, pick a hand full of people you would love to work with and send them a personalized e-mail with your e-promo. E.g. Cindy Hicks, The Martin Agency- Dear Cindy, I love the work you all have done for Geico, Wal-mart and Seiko. I would love to work with you all one day. Here is a link to my website. It shows you have done your research and is also utilizing your database in the most effective way.

Question 3: Animal Shooter

I am a recent graduate, and halfway into my college career, I discovered my passion for photography through shooting animals. I’ve won a few awards for my work, and have been given very positive feedback from my peers and teachers. I feel so strong about my work with animals, that I have decided to focus solely on this very narrow niche. Now I’m done with school, and I don’t know what to do with my work, or if my work is going to pay the bills! (right now, its not!) Currently, I am trying to get work through private clients photographing their pets. I’d eventually like to work for commercial clients, but don’t know how to go about getting those clients. I’d love to work with an agent, but know this isn’t the right time in my career for one- or is it? I’ve researched photographers who also shoot animals, and it seems they also cover other genres like kids and weddings. I’d like to focus on just my animals because this is my true passion, but am afraid of having all my eggs in one basket. Also, what city might I be most successful with this?

Answer:

Amanda and Suzanne:

Are you willing to do consumer? The Consumer will balance your waiting period to make it and help you build your portfolio. We would also shoot the consumer clients and produce them as you would for an advertising client – so you can build up your portfolio. Example: Milk Bone- Have the box and give it to your dog subject and see what they do. Have them in a fabulous kitchen with a doggie door (of course location scouting is crucial). Also find some animal trainers and wranglers and get them to shoot with. From checking our your site – you have something very cool going on with creature compositions. If you look at Amanda Jones who is strictly dogs and a few cats, Jeff Moore– dogs and kids- they have done a lot of consumer portraits but have been asked to shoot advertising assignments because they are specialist in their field. And then there are photographers like Steve Grubman, Nick Vedros, Karen Morgan and Craig Perman who have diversified to other genres so they are more likely to get advertising assignments since they don’t do consumer. Also, you may want to create a “buzz” with your work like doggie Gaga (www.jessefreidlin.com) he was mentioned on so many shows like The Today Show and Live with Regis and Kelly.

Call To Action: Health insurance for freelance photographers is killing us! We have been asked to do an article on the insurance business not only for health but business insurance as well. Please send us your struggles with insurance and any advice/remedies you have found that might help others out until 2014 switchover. Send to: amanda@sosastone.com

If you want more insight from Amanda and Suzanne you can contact them directly (here and here) or tune in once a week or so for more of “Ask Anything.”

Real World Estimates: A Mash-Up of Product and Architectural Photography

By Jess Dudley, Wonderful Machine Producer

I recently helped one of our photographers estimate, negotiate and produce an architectural interior/product shoot. The client was a high-end furniture manufacturer in the northeastern U.S. working with a mid-sized ad agency in the southeastern U.S. And the project was to create a series of ads showing entertainment centers in beautiful residential settings.

Though this project has a lot in common with many routine architectural interior assignments, it ended up being worth much more. Most architectural assignments come from architecture firms, builders, or building owners, not ad agencies. And even though pictures from those assignments sometimes get used for advertising, the primary use is typically for brochures, web sites, publicity, portfolios and contests. It’s fairly customary for architectural photographers to charge a day rate (often around 2000.00 – 3500.00, depending on how much the photographer is in demand) plus expenses (capture fee, file prep, equipment fee, assistants and travel), for up to about 5 pictures. Architectural photographers can also often bump up this fee by licensing the pictures to related clients for the same property (like the architect, builder and owner).

This job was different because it was specifically shot for advertising use, it was a product picture more than an architectural interior, it required a fairly high degree of styling and other production, plus there were models and special retouching to boot.

Our estimating process normally begins with the photographer speaking to the the art director about the creative requirements of the job, and me speaking with the art buyer, art director or account executive to understand the licensing requirements. I then talk with the photographer so I know what production elements we’ll need in order to support his/her creative approach.

The art director will explain the concept to the photographer (sometimes with sketches or swipe art). And it’s up to the photographer (along with some input from me) to figure out the most effective approach. In this case, the job was to show entertainment centers in a beautiful home. The photographer had to decide whether it made more sense to build a set in a studio, or to work on location. Some photographers might opt for one or the other depending on their past experience, comfort level, and of course factoring in time considerations and cost, in addition to how it will affect the look of the picture. In this case, we proposed to shoot the job on location.

Another important creative aspect of this shoot was going to be the room styling. You can be the best photographer in the world, but if you don’t have anything to photograph, you’re sunk. And while there are many photographers who shoot interiors that are already styled in advance, a project like this requires the photographer to help conceive and direct the room styling. And to do that requires having a working relationship with a stylist who is going to understand both the sensibilities of the photographer and know what’s appropriate for the client and their specific project. We were able to show the client pictures that demonstrated that our photographer had a lot of experience collaborating with a very talented stylist, and this gave the client the confidence that we would deliver a high-quality product.

I’ve found that art buyers are often more comfortable talking money with an agent rather than directly with the photographer. That way, nobody’s taking anything personally. It’s just business. If they really want to work with that photographer (rather than just fishing for a price), they will often cut right to the chase and give the agent a good idea of what their price expectations are. That’s not to say that an agent should simply offer up the price the client wants. But it certainly saves a lot of back-and-forth for both parties when the photographer can scale the project appropriately.

There are times when a client either doesn’t have a particular budget, or they don’t want to say. If the client is inexperienced handling that type of project, the photographer/agent may simply have to work harder to understand what’s at stake in order to deliver a proposal that’s in proportion to the overall goals and wherewithal of that client. Sometimes, the client doesn’t want to say what their budget is because they might want to see several completely independent approaches that they can choose from. Again, in those cases, you’ll be forced to make an educated guess at the level of production the client might want. But regardless of the client’s price expectations, the actual picture requirements and the licensing needs will largely determine the value of the job. It’s also important to understand that the low bid does not always get the job. Sophisticated clients will be reluctant to work with photographers whose bids are “too good to be true.” Most good clients are looking for good value, not cheap prices. So pricing a project appropriately, and in proportion to all the specs, will give you the best chance of landing the job.

After getting the photographer’s thoughts on his creative approach to the project, I spoke with the art buyer. And as is often the case with relatively small advertising projects, she was a little vague about the licensing she needed. After I explained that the price was going to be heavily influenced by those variables, she decided that she wanted a quote on Advertising, Publicity and Collateral in the U.S. for 2 years.

Still unknown, though, was the number of images they were going to need. It’s actually not that unusual to not have all the information you want when it comes time to construct an estimate. What’s very important to remember, though, is that even in cases where your client is vague, your quote will have to be specific. If the specs subsequently change, you can revise your quote accordingly. In this case, I chose to work up two versions of the estimate to show the cost for 4 pictures and the cost for 6. I offered a fairly deep discount on the last two pictures to give them an incentive to do more rather than less.

Estimate Version 1
Estimate Version 2

The client opted for the 6 image estimate.

After we received the signed estimate, the first thing we needed to do was find the locations. Prior to estimating, the client expressed an interest in shooting at two of the many beautiful homes in the photographer’s portfolio, one contemporary and one transitional (you have to learn your vocab when working with architectural clients: modern, transitional, traditional, contemporary). This made scouting a snap. The photographer pulled his files of the homes that fit the mold and presented them to the client. They were so enamored with one of the locations that they chose to shoot both days in the same home.

A nice benefit of shooting both days at the same location was that we’d need less setup time/breakdown time, and it gave us more time for pictures. The client decided that they’d like to add a seventh shot and try out a few variations of the others, including adding models. As I was working up the revised estimate, I decided to simply pro-rate the seventh shot, but I felt that the variations with the models were worth more than the others. The models changed the feel of the pictures significantly, and required another skill set from the photographer. Also, a whole different ad concept could be developed around these new model variations. As such, we felt they should be licensed independently of the original shots.

Also, the client inquired about several exterior stock images to retouch into the windows. The photographer had a stock library for just such occasions. For nominal fees he licenses exterior stock images to drop into windows, turning an ordinary residential bedroom with a view of the shed in the backyard into a hi-rise condo with a view of a metropolitan skyline at sunset.

So we worked up our final quote – adding in the models, the additional situation, and the exterior stock images:

Final Estimate

The client accepted that, so I sent over an invoice for a 50% advance:

50% Advance

Now the production went into full swing:

I coordinated the location. The homeowner agreed to our location fee and allowed us to store furniture and equipment overnight.

I collected location and model releases. It’s very important to get signed releases. Otherwise, the client will not be legally entitled to use the location and models’ likenesses to advertise their product. You don’t want to spend all that time and money producing a shoot only to later find out that the homeowner or model wasn’t clear on your intentions.

Coordinating with the stylist was the most time consuming portion of the production. The rental location gave us a great start, but we had to consider whether the existing carpet, paint colors, drapes, and props were appropriate, and what we needed to add or replace. We had many, many conversations between the stylist, photographer, and client to get all the details right.

Hiring, renting and managing the assistants, digital tech, equipment, caterer, and models was pretty straight-forward. Between the photographer and us, we have a long list of regular sub-contractors, and we also keep a thorough vendor database that we can use when we need to.

Though very hectic, the shoot went smoothly. Between all the shuffling furniture from room to lawn to room, moving around lights and digital cameras and workstations, art directing and shooting – there was never a dull moment. We squeezed in all 7 shots, no holes were punched in walls, and the client was very happy with the results.

Once back in the office, I began the tedious (but important) process of copying all of our receipts and organizing the invoice. We keep meticulous records of every expenditure so that everything is accounted for, everyone gets paid properly, and the client gets billed appropriately. Also, I try to present it in a way that makes it easy for the client to understand. I put copies of receipts in the order that the line item shows up on the invoice. And if a receipt isn’t self-explanatory, I indicate exactly what it’s for. After a long day of scanning and collating, I sent over the final invoice:

Final Invoice

For more information on Wonderful Machine’s consulting services, please contact Jess Dudley at jess@wonderfulmachine.com or 610.260.0200.

Looking For Photography Projects Related To The Economy

There used to be a service for photo editors where you could tell them what kinds of pictures you were looking for and they would blast it out to all their freelance photographers. It seemed like a good idea, but ultimately what ended up happening is you would be crushed by submissions, many of which had nothing to do with the request list and you had to wade through all of it to find your shots. I’ve often wondered if there was a better way to do this with technology that made it easy for the photo editor to review the images and vet the actual list and easy for the photographer to make the submission. One of the cool things I saw while working in NY was a system used by US Weekly and People where photographers could submit their images via ftp and they would be entered into an image database by a photo editor.

Anyway, I was wondering if I could post that kind of thing here and people would respond with their own work or point us in the right direction?

I have a photo editor looking for projects related to the economy: foreclosure, stimulus construction, homelessness, unemployment. It’s quite a big project so if you have a body of work in one of these areas or know where one exists leave a comment or send me an email with a link.

Pulitzer Prizes In Photography Awarded

Craig F. Walker of The Denver Post for his intimate portrait of a teenager who joins the Army at the height of insurgent violence in Iraq, poignantly searching for meaning and manhood (here).

Mary Chind of The Des Moines Register for her photograph of the heart-stopping moment when a rescuer dangling in a makeshift harness tries to save a woman trapped in the foaming water beneath a dam (here).

Freelance Writers And Photographers In A Standoff With Bauer Publishing

Bauer, a German-owned publisher which bought music magazines Kerrang!, MOJO and Q in December of 2007 from Emap is trying to impose a new contract on freelancers working for those titles. Over 200 contributors to the three magazines have refused to sign the new contract which contains clauses that “provide Bauer with an unlimited lifetime financial indemnity in the event of legal action arising from their work” and “to acquire licenses from their subjects for the company to use their image for its own profit as and when it wishes.”

In a cover letter delivered with the contracts, Bauer issued the ultimatum that after April 16th any contributors who do not sign will no longer be commissioned.

Here’s a copy of the contract someone sent to me a month or so ago:

BauerContract

I received a press release signed by several of the freelancers standing up to Bauer that states:

A committee of the freelances affected has been attempting to enter into dialogue with Bauer since the first draft was issued late in February, but the company has rebuffed every overture. “Their behaviour is bizarre and counter-productive,” says Iggy Pop’s biographer Trynka, who was previously responsible for overseeing MOJO and Q syndication and contracts. “As contributors, we share Bauer’s need for their titles to remain profitable, and are offering Bauer permission to use some material on the iPad and similar digital platforms for no extra payment.”

Attempted rights grabs like Bauer’s are far more than an assault on a specific group of music writers and photographers – they undermine the viability of freelance journalism as a whole. Freelances bear a significant proportion of the risk in most media businesses because, behind their commission-by-commission availability, they pay for their own equipment, office space and training. Without any of the statutory sickness, holiday, maternity and paternity pay rights of staff, the only asset their work produces is their stock-in-trade: copyright ownership, as acknowledged by UK law. Will Bauer’s magazines sell more copies if they push these contracts through, so losing the services of many of their most expert, reliable and popular contributors? Will musicians and other showbusiness talent stand idly by and see their quotes and photographic likenesses commoditized and put on sale by a publishing company? In business terms, it doesn’t make sense.

More at British Journal of Photography and London Freelance.

The other magazines Bauer purchased from Emap, include Empire, Heat, Closer, Grazia, Max Power, MCN, Match!, FHM and Zoo. All are expected to see a similar contract unless this one is defeated.

aCurator, A New Online Magazine For Looking At Photography

Julie Grahame, EIC of aCurator cites her “frustration with a lack of online destinations that feature full screen images” as the primary reason for founding the magazine. She’s already got Gina LeVay’s Sandhogs project and Stephen Mallon’s Subway Series among others like this one by Aperture Prize Winner Michael Corridore:

corridore2

UK Photographers Defeat Clause 43, US Photographers Sue Google

Yeah, what up mutherf-ers. Don’t be messing with photographers.

Thanks to the work of thousands of photographers up and down the country, campaigning and writing letters to MP’s we have defeated the offending Clause that would have had a devastating effect on the livelihoods of freelance photographers.

via, London Photographers Branch.

On Wednesday, the American Society of Media Photographers and other groups representing visual artists plan to file a class-action lawsuit against Google, asserting that the company’s efforts to digitize millions of books from libraries amount to large-scale infringement of their copyrights.

via, NYTimes.

Brand Value vs Execution Value

But I can also think of some jobs in the last couple of years which used photography as an incidental part of the ad. For the photographers it was just executional, it was not particular, no style was employed, it was not special. There was nothing creative about it. And yet, arguably, we still pay the same type of fee and usage rates for this type of photography- is this sustainable? I think it might be delusional to think that in these cases, your creative effort has value that you will be able to retain against the tide of easy access to high resolution cameras and distribution methods.

via HeatherMortonArt buyer.

The Marketing Mix

Really enjoyed this post (The Mix – The Marketing Formula of Successful Photographers) over on the Photoshelter blog by Selina Maitreya–ok, I got name checked but still it’s a good read for those looking to get started marketing their work.

No vision? No need for anything else. All subsequent steps rely on a body of work. ALL your sales and marketing tools are worthless if you don’t have the goods. Lets take a look at why.

Lets assume a buyer has a project (finally). They refer back to one of your marketing tools, and call to ask for your print book. If you don’t have one (because you’re convinced that nobody looks at print books), there goes the assignment. Maybe the next interested creative goes to your site looking for a “deep example” of the type of vision needed for their assignment and all they see is one or two things they are looking for mixed in with lots of other types of photography. The “body of work “needed isn’t there and you’ve wasted their time and your money. They wont be calling again.

Picture 1

Graphic Evidence of the Dangers Involved in War Journalism

Wikileaks.org an organization that releases sensitive documents while preserving the sources anonymity just released a classified US military video showing a group of iraqi’s and two Reuters news staff being shot from an American helicopter (here).

David Schlesinger, the editor in chief of Reuters news, said in a statement that the video was “graphic evidence of the dangers involved in war journalism and the tragedies that can result.”

I cannot imagine the extreme difficulty in trying to determine whether the people you are looking at are friendly or foe, especially in an urban environment. The chilling part of the video comes when the photographers are walking down the street with their cameras hanging from their shoulders and the gunner says “he’s got a weapon” before requesting permission to engage and then killing everyone.

Reuters said at the time that the two men had been working on a report about weightlifting when they heard about a military raid in the neighborhood, and decided to drive there to check it out.

The attack killed 12, among them the Reuters photographer, Namir Noor-Eldeen, 22, and the driver, Saeed Chmagh, 40.
wikileaks

wikileaks3

via, NYTimes